References

Baltes, J. I., Martin, A., Meddings, K., & Campbell, M. (2007). The Stress of Leadership. Retrieved from https://www.ccl.org/wp-content/uploads/2015/04/StressofLeadership.pdfUC

Blanchard, K., & Johnson, S. (1982). The New One Minute Manager (Updated Edition ed.). London, SE1 9GF, United Kingdom: Thorsons.

Branson, R. (n.a.). Put employees first and your customers effectively come first by default. Retrieved from: https://jillchristensenintl.com/2017/03/22/put-employees-first-and-your-customers- 

             effectively-come-first-by-default/

Bucher, R. D. (2004). Diversity consciousness: Opening our minds to people, cultures, and opportunities (2nd ed.). Upper Saddle River, NJ: Pearson Prentice Hall.

Burnett, Bill & Evans, D. (2019). Designing your life, How to build a well-lived, joyful life. New York, NY: Alfred A. Knopf, a division of Penguin Random House LLC.

Cambridge Business English Dictionary© Cambridge University Press. (n.d.). In Cambridge University Press. Retrieved from https://dictionary.cambridge.org/dictionary/english/

Collie, D. (2005). 10 symptoms of workplace stress-Self-improvement stress management. Retrieved from http://EzineArticles.com/?expert=Dale_Collie

Collings, Ph.D., G. R. (2002). Christian coaching, Helping others turn potential into reality (2 ed.). Colorado Springs, CO: A NavPress resource published in alliance with Tyndale Publishers Inc.

Collins, D. (2009). Essentials of business ethics: Creating an organization of high integrity and superior performance. [Kindle for PC]. Retrieved from https://www.amazon.com/Amazon-Digital-

            Services-LLC-Download/dp/B00UB76290?th=1

Daniels, A. C. (2009). OOPs management practices that waste time and money. Atlanta, GA: Performance Management Publications-PMP.

Global human capital trends 2015:  Leading in the new world of work. (2015). Retrieved from https://www2.deloitte.com/au/en/pages/human-capital/articles/global-human-capital-trends-2015-

            leading-new-world-work.html

Gordon, J. (2008). The no complaining rule: Positive ways to deal with negativity at work. Hoboken, NJ: John Wiley & Sons.

Herzberg, F. (2003). One more time: How do you motivate employees? Harvard Business Review, 29-41. Retrieved from https://subscribe.hbr.org

Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, Jr., W. E., & Schlesinger, J. L. (1994). Putting the service profit chain to work. Harvard Business Review, 1-13. Retrieved from

            https://subscribe.hbr.org

How Much Does Employee Engagement Correlate With Profitability? (2014). Retrieved from https://c-suiteanalytics.com/wp-content/uploads/2011/09/White-Paper-Employee-Engagement-

           Correlates-with-Profitability-SHRM-2014.pdf

Ivancevich, J. M., Matteson, M. T., & Richards III, E. P. (1985). Who’s Liable for Stress on the Job? Retrieved from https://hbr.org/1985/03/whos-liable-for-stress-on-the-job

Jamison, D., & O’Mara, J. (1991). Managing workforce 2000: Gaining the diversity advantage. San Francisco, CA: Jossey-Bass.

Kohl, A. (2018, March 27). The Evolving Definition Of Work-Life Balance. Forbes. Retrieved from https://www.forbes.com/sites/alankohll/2018/03/27/the-evolving-definition-of-work-life-

            balance/#2fb281349ed3

J. M., & Posner, B. Z. (1987). The leadership challenge: How to get extraordinary things done in organizations. (1st Edition ed.). San Francisco, CA: Jossey-Bass.

Kouzes, J. M., & Posner, B. Z. (2001). The leadership challenge: How to keep getting extraordinary things done in organizations. Retrieved from https://www.getabstract.com/en/

Kouzes, J. M., & Posner, B. Z. (2003). The 5 practices of exemplary leadership. Retrieved from http://www.pnbhs.school.nz/wp-content/uploads/2015/11/The-Five-Practices-of-Exemplary-

            Leadership.pdf

Kouzes, J. M., & Posner, B. Z. (2010). The truth about leadership: The no-fads, heart-of-the matter, facts you need to know. [Kindle]. Retrieved from https://www.amazon.com/

Latest employee engagement research by Hewitt. (2009). Retrieved from https://employeeengagement.com/latest-employee-engagement-research-by-hewitt/

Leading the social enterprise: Reinvent with a human focus. (2019). Retrieved from 

            file:///C:/Users/twnor/Documents/1.11%20Brandman%20BU/1.012%20Brandman%20U%202019%20Back%20Up/OLCU%20487/DeLoitte%20I_Human%20Capital-Trends-2019.pdf

Lester, J. D. (2015). Writing research papers: A complete guide (15th ed.). [Kindle]. Retrieved from https://www.amazon.com/hz/mycd/myx#/home/content/booksAll/dateDsc/

Lickona, T. (n.d.). The stages of moral reasoning: Preschool to adulthood. Retrieved from https://the-american-experience.weebly.com/the-stages-of-moral-reasoning.html

MacMillan, P. (2001). The performance factor: Unlocking the secrets of teamwork. Nashville, TN: Broadman & Holman Publishers.

Rath, T. & Clifton, D. O. (2004). How full is your bucket? Positive strategies for work and life. New York, NY: Gallup Press.

Robinson, J. (2013). Three-Quarters of your doctor bills are because of this. Retrieved from https://www.huffpost.com/entry/stress-and-health_b_3313606

Rock, D. & Grant, H. (2016). Why diverse teams are smarter. Harvard Business Review. Retrieved from https://hbr.org/2016/11/why-diverse-teams-are-smarter

Stoval, J. (2012). Horse sense. Retrieved from https://timmaurer.com/2012/01/16/horse-sense/

Stressed at work? You may have a higher risk of stroke: Expert tips on how to de-tress while you’re on the job. (2016). Retrieved from https://health.clevelandclinic.org/stressed-work-may-higher-

            risk-stroke/

Stress Management. (2018). Retrieved from https://business.kaiserpermanente.org/thrive/stress-management 

The state of the American workplace: Employee engagement insights for U.S. business leaders. (2013). Retrieved from https://www.gallup.com/workplace/238085/state-american-workplace-report-

            2017.aspx

The state of the American workplace: Employee engagement insights for U.S. business leaders. (2017). Retrieved from https://news.gallup.com/reports/199961/7.aspx

Waldman, J. (2016). The importance of diversity and inclusion on employee engagement. Retrieved from https://www.achievers.com/blog/2016/09/workplace-diversity-inclusion-employee-

            engagement/

Warren, R. (2004) The Purpose Driven Life: What on Earth Am I Here For? Zondervan, Grand Rapids, Michigan

Workplace stress. (2009). Retrieved from http://webcache.googleusercontent.com/search?q=cache:http://www.itstime.com/oct2002.htm