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Privacy Policy

Keeping your personal information protected on the Internet is a valid concern, and here at True North Coaching Solutions, we take your privacy very seriously. This page will tell you what information we collect and what we do with it.

 

1. What information is collected from site visitors?

We receive, collect, and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, login, an email address; password; computer and connection information, and purchase history.

 

We also collect personally identifiable information (including name, email, password, communications), payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

That information is not stored on our website, and all financial transactions associated with this website are processed through PayPal or Intuit.

 

2. How and when is site visitor's information collected?

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us, such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

 

For example, if you sign up for a free offer, we will collect your name and email address so that we may provide the information you requested.

If you purchase a product or service, we will collect additional information, including your address, phone number, and credit card information.

Anonymous information collected by Google Analytics is collected as you visit different pages on the website.

 

3. How is my information used?

Personal information such as your name and email address are used to provide services that, based on your indicated preferences, may provide helpful information shared within the scope of True North Coaching Solutions.

Anonymous information collected by Google Analytics is used to help us provide a better user experience for our site visitors.

 

4. How is site visitors' personal information stored, use, shared, and disclosed?

Fees for individual and group coaching are invoiced through PayPal; credit card/debit card payments are run through Intuit's online secure system. Your credit card information is not stored anywhere online by True North Coaching Solutions but in a locked secure location by PayPal or Intuit. Your private credit card information is securely and permanently destroyed upon termination of services.

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

5. How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. We may contact you via email, telephone, text messages, and postal mail for these purposes.

 

6. Do you use cookies?

Yes. A cookie is a small piece of data sent from a website and stored on the user's computer by the user's web browser. It does not collect any personal information from you but sometimes helps to customize your browsing experience. It acts as a little flag to tell our website that you have visited before. You can, of course, choose not to allow cookies, and you can still enjoy our website.

7. Will you disclose the information you collect to outside third parties?

We will not sell or provide your personal information to outside parties except as required by law.

 

8. Does this Privacy Policy apply when I access third-party Web sites?

No. There are links on this website that will allow you to access other websites. This Privacy Policy applies only to www.truenorthcoachingsolutions.com and not to any website linked to this one.

9. Questions and your contact information.

If you would like to: access, correct, amend, or delete any personal information we have about you, you are invited to contact us at tom@truenorthcoachingsolutions.com.

 

10. Privacy policy updates.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

12. Consent to this Agreement

By using this website, you are consenting to the collection and use of information as outlined above. Changes to our Privacy Policy will be posted to this page. It is your responsibility to remain up to date on the information we collect, how we use it, and how/when we will disclose it.